Returns & Exchanges

At Online Surf Shop, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and accessories. If your new surf wear doesn't fit or meet your expectations, we make the exchange process as smooth as a summer swell.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the items in their original packaging with all tags attached to ensure they stay protected during transit.

3

Label and Ship

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing